Watchmaker Level 2

YOUR MISSION:

Diagnose and repair watches (mainly QS) and support sales interventions.

HOW WILL YOU MAKE AN IMPACT?

• - Diagnose and repair watches, primarily focusing on quartz systems, ensuring high-quality service and customer satisfaction.
• - Operate and adjust complex machinery and systems to optimize quality and productivity, generating solutions to complex inefficiencies.
• - Lead day-to-day operations within the store department, providing guidance and support to team members.
• - Deliver complex or nonstandard service operations, occasionally acting as a first-line supervisor for transactional operations.
• - Troubleshoot and diagnose equipment for emergency repairs, and perform preventive maintenance routines to ensure operational efficiency.
• - Provide exceptional customer service, identifying opportunities to secure new business and support customer retention. Responsibilities include processing cases, handling complex queries, and resolving customer issues.
• - Conduct inventory-control management activities following established procedures to maintain accurate stock levels.
• - Adhere to the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to safeguard the environment and the well-being of self and others.
• - Develop a thorough understanding of the organization's policies, procedures, regulatory codes, and codes of conduct, ensuring compliance with mandatory standards.
• - Continuously enhance process and technical skills through participation in assessment and development planning activities, as well as formal and informal training and coaching.
• - Possess post-secondary non-tertiary education and demonstrate the ability to work independently as an experienced practitioner. xcskxlj
• - Exhibit limited managerial experience, with the capability to lead and support team members effectively.

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