Operations Customer Expert

Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.

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Language Requirement: English – Fluent

Work Requirement: Experience in tech support

Key Responsibilities

• Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours:

• Project Coverage: 24/7
• Rotating Shifts
• Working Time: 8 hours per day + 1-hour lunch break
• Weekly Hours: 40 hours per week
• Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation:

• Contract Type:Selection Agreement
• Daily Allowance: €18.56
• Weekly Allowance: €92.80 (5 working days)
• Base Salary: €938.00 gross/month
• Holiday Allowance: €78.17/month
• Christmas Allowance:€78.17/month
• Meal Allowance:€154.00/month (€7.00 per working day)
• Estimated Monthly Gross Salary: €1,248.33
• Variable Bonus: Up to €200/month

Recruitment & Contract Progression

• Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training.
• If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.
• A permanent contract will be offered after 2 years subject to the applicable conditions.
• Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number.

Meal Allowance

• The meal allowance is paid through a prepaid meal card.
• The meal allowance is exempt from Social Security and IRS contributions. xqbhyrx

Documentation Required:

• EU Passport OR Valid Spanish Residence Permit.

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