Control Transformation & Optimization
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
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The Opportunity
Join us to redefine how control frameworks operate in a dynamic and evolving business environment. You will lead the transformation of operational controls through simplification, automation and advanced analytics, ensuring a more efficient, scalable and insight-driven control ecosystem. This is a unique opportunity to move beyond traditional risk and audit roles and play a key role in transforming how controls support business performance, efficiency and growth across Iberia (Spain & Portugal).
Why This Role
- You will transform, not just maintain, control environments
- You will work at the intersection of risk, operations, data and automation
- You will have direct impact on how governance enables business performance and scalability
If you are looking to evolve from traditional audit or compliance roles into a more transformational and business-facing position, this is your opportunity.
Key Responsibilities
- Transform and strengthen operational risk & control frameworks across CSO areas
- Embed controls within business processes to drive efficiency, scalability and consistency
- Lead simplification and standardization initiatives across Spain and Portugal
- Drive automation of control activities (RPA, Power Automate, digital solutions)
- Leverage data and analytics (Power BI, OpenPages) to enhance monitoring and decision-making
- Ensure audit readiness and lead remediation of findings with clear tracking and accountability
- Identify and deliver continuous improvement opportunities across processes, controls and reporting
Required Qualifications
- Experience in operational risk, internal controls, audit or compliance
- 3 - 6 years of strong experience in process transformation, optimization or efficiency initiatives
- Solid understanding of governance and control frameworks
- Experience working with data, reporting and/or automation tools
- Analytical mindset with the ability to connect controls with business value
- Comfortable working in dynamic, evolving environments and driving change
Preferred Qualifications
The expected salary range for this position is €40000 - €43700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. xcskxlj At MetLife, it’s #AllTogetherPossible. Join us!
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