Customer Service Agent – Dutch C2 Luxury Automotive Project | Hybrid – Madrid

Are you a native or C2-level Dutch speaker looking to build your career in an international environment based in Madrid?

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

At Foundever, we are expanding our team for an exclusive premium automotive project, partnering with one of the world’s most prestigious luxury car brands.

This opportunity is ideal for candidates already living in Spain or open to relocating to Madrid to join a global company offering stability and long-term growth.

Working hours: Full-time – 39 hours per week

Contract: Replacement contract, full time

Salary: €20,000 gross per year

Initial training: Fully paid, on-site in Madrid

Your role

• 
  
• Manage inbound customer inquiries from high-profile clients
  
• Identify customer needs and provide tailored, effective solutions
  
• Follow up on cases using CRM and ticketing tools
  
• Represent a premium automotive brand while maintaining the highest quality standards
  

What we offer

• 
  
• Stable contract with real possibilities for continuity
  
• Monday to Friday schedule, 8-hour shifts between 07:30 and 20:00
  
• Fully paid initial training (3 weeks)
  
• Hybrid work model after training, according to project guidelines
  
• Refer-a-Friend program with bonuses
  
• Free language courses
  
• Discounts on technology and other corporate benefits
  
• Employee Experience programs focused on well-being, engagement, and professional growth
  

What we are looking for

• 
  
• Native or C2-level Dutch
  
• Advanced English (minimum B2)
  
• Strong customer orientation and communication skills
  
• Previous customer service experience is an advantage
  
• Experience with ticketing or CRM tools is a plus
  
• Residence in Madrid or willingness to relocate
  
• Legal eligibility to work in Spain prior to the start date
  

At Foundever, we believe that outstanding customer experiences start with empowered employees. We support professional development, well-being, and inclusion in a diverse and collaborative workplace.

Foundever is an equal opportunity employer. This recruitment process supports blind CV screening. xcskxlj

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