Onsite End-User IT Support

IT Support Specialist Level 2 – Onsite (Barcelona, Spain)

About Sustainable Talent :

Sustainable Talent is a leading workforce solutions partner dedicated to empowering high-growth organizations through tailored talent acquisition, advanced technology, and human-centric support. We work closely with innovative companies around the globe to help build teams that drive progress and success.

Position Overview :

As an IT Support Specialist Level 2, you will serve as the primary on-site technical resource supporting end-users in our client’s Barcelona office. In this role, you’ll deliver exceptional customer service while resolving a wide range of technical issues across MacOS and Windows environments. You will be employed by Sustainable Talent and embedded within the client’s IT team to provide seamless support.

Key Responsibilities :

End-User Support

Serve as the primary on-site L2 IT support for the Barcelona office, providing troubleshooting and resolution for MacOS and Windows devices.

Address and resolve escalated IT tickets while maintaining high customer service standards, using tools such as Zendesk for ticket management.

Provide support and training for productivity applications like Gmail / G Suite and Slack.

Build strong relationships with end-users and offer technical guidance in a friendly and approachable manner.

Coordinate with higher-level support teams (L3 / engineering) for complex or unresolved issues.

Audio-Visual (AV) Support

Manage, maintain, and troubleshoot AV equipment in conference rooms, including Zoom Rooms cameras and audio peripherals.

Deliver technical support for in-person and hybrid meetings, ensuring AV systems are always ready and functioning.

Rapidly troubleshoot AV issues to minimize disruptions during meetings and events.

Device Management & Logistics

Oversee the lifecycle management of IT equipment, including deployment, repair, replacement, and retirement.

Coordinate the deployment of hardware, including monitors, cables, and docking stations, ensuring setups meet user requirements and company standards.

Maintain precise inventory records of IT assets (computers, peripherals, loaner equipment) using asset management tools like Oomnitza.

Manage a pool of loaner laptops and peripherals, ensuring timely availability.

Proactively identify and resolve potential hardware issues to reduce downtime for end-users.

MDM Solutions and Networking

Support and maintain MDM solutions (AirWatch, Jamf, Absolute) for device compliance and security.

Perform basic network troubleshooting to support the office’s Wi-Fi, VPN, and LAN connectivity.

Qualifications :

Required Skills and Experience :

2–4 years of experience in L2 IT support or a similar role, particularly in an enterprise environment.

Strong proficiency in MacOS and Windows systems, focusing on both hardware and software troubleshooting and management.

Experience with Zoom Rooms and other AV systems, including setup and maintenance.

Foundational knowledge of networking.

Familiarity with managing IT assets and deployments using MDM solutions like AirWatch, Jamf, and Absolute.

Fluent in written and spoken English; proficiency in Spanish or Catalan is advantageous.

Key Attributes :

Demonstrates a customer-first attitude with exceptional troubleshooting and interpersonal skills.

Capable of managing competing priorities in a fast-paced environment.

Proactive and driven to improve IT processes and user satisfaction.

Collaborative spirit, eager to work with a global IT team, sharing insights and best practices.

Location and Work Environment :

This is a full-time, on-site position based in Barcelona, Spain. Office presence is vital for providing direct, hands-on support and ensuring quick resolution of issues.

About Working with Sustainable Talent :

As a Sustainable Talent team member, you’ll have access to supportive leadership, transparent communication, and resources that help you thrive in your role. We are committed to fostering a culture of excellence and collaboration while delivering the highest standards of service to our clients.

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