IT Helpdesk Technician - Permanent

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate : Veepee .

This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Eboutic, and vente-privee, Veepee achieved a 3.3 billion Euro turnover as of 2024. Present in 10 countries, Veepee is taking a leading role in the European digital commerce landscape.

JOB DESCRIPTION We are looking for enthusiastic, motivated, and naturally curious profiles who want to learn and improve Veepee's Help Desk level. Your main mission will be to answer user requests and ensure follow-up until resolution. This position will be based in our office in L’Hospitalet with regular travel to our warehouse in Santa Oliva.

TASKS Being the key point of contact for local users in offices and warehouses

Install and configure computer hardware, operating systems, applications, phone, and video conferences

Address issues both face-to-face and remotely

Troubleshoot system and network problems, diagnose, and solve hardware issues (Windows and Mac)

Resolve and / or replace faulty hardware

Process warranty replacements of hardware

Support the deployment of new applications

Respond to and close tickets within the approved SLA

Work continuously on tasks until completion

Assist in IT projects, system upgrades, and rollouts as required

Maintain accurate documentation of support requests, incidents, and solutions

Ensure compliance with company IT security policies and data protection standards

MUST HAVE SKILLS Graduation in an IT-related field

At least 2 years of experience in a similar production, operation, and support environment

Proficiency in Windows / MacOS

Basic skills in Active Directory

Experience with Office (all versions) / G Suite

Experience with Jira Service Desk

Familiarity with Android / iPhone

Excellent communication and customer service skills

NICE TO HAVE SKILLS Networking knowledge

Experience with hardware devices such as Zebra Android in warehouse environments

BENEFITS Variable bonus

Dynamic and creative environment within international teams

Access to self-education courses on our e-learning platform

Participation in meetups and conferences locally and internationally

Video games, beer, and quiz parties with colleagues

RECRUITMENT PROCESS 30-minute HR screening with a VeepeeTch Recruiter

ITW with Support Manager via video call

ITW at the warehouse in Santa Oliva

On-site team interview

We believe it is up to you to define your work style, develop yourself, and progress. At Veepee, we guarantee you can be yourself! Committed to diversity and inclusion, Veepee reviews all applications equally.

For more information about our ecosystem : https : / / careers.veepee.com / veepee-tech /

WHO WE ARE VeepeeTch is a tech community of 600 collaborators playing a key role in Veepee’s innovative strategy.

From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Nantes, Nice, Barcelona, and Madrid, all our projects are developed in an agile environment with diverse skills, where you'll find your place regardless of your technology expertise.

If you love trying new things, why not join this new adventure?

Need more info >

https : / / careers.veepee.com / en /

Vente-privee.com processes collected data to handle recruitment and evaluate your skills. Learn more about our data use and your rights by reading our recruiting privacy policy .

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