Customer Care Specialist

Description

We are seeking a Customer Care Flexible Specialist with strong German language skills and proficiency in other European languages. This individual will serve as the frontline support within our European Customer Service team, assisting customers across regional markets. The primary mission of this role is to ensure that customers consistently feel supported and guided in every interaction with CHEP. The Customer Care Flexible Specialist will be responsible for delivering an exceptional customer experience, actively engaging in all areas related to customer responsiveness and service throughout the entire customer journey. The ideal candidate will possess outstanding communication skills.

Major / Key Accountabilities

Providing prompt, courteous and accurate response to all incoming requests from customers.

Liaising and cooperating with supply chain teams, to ensure customer orders are properly prepared and delivered on time. Keeping customer informed and updated.

Handling customer complaints, including resolution and root cause detection.

Customer onboarding : welcoming new customers to CHEP’s main processes and business practices.

Digital offer onboarding and support.

• Contribution to innovation : submitting and implementing ideas for improving customer experience;

playing an activerole in the implementation of digitalization and adoption of new technologies and product development.

Customer experience back-up : being ready, willing and able to provide effective back-up and support to other members of CHEP’s CS European teams, as well as to the Central planning and execution team.

Qualifications

Desirable : University Degree

Experience

3-5 years of business experience

Skills and Knowledge

Great Customer Focus

Empathy

Strong organization and prioritization skills

Flexibility

Lateral thinking

Excellent customer service and relationship building skills

Excellent written and verbal communication skills

Good knowledge of MS Office (Excel, Word, PowerPoint) skills

Commitment to customer focus with strong listening and