L2 T Support Specialist

Responsibilities

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• Level 2 support for all hardware and software related problems including troubleshooting and resolution.
  
• Monitor and process tickets / incidents.
  
• Act as central point of contact as part of end user support.
  
• Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
  
• Maintain, configure, install, and monitor printers including centralized management software.
  
• Perform equipment install‑move‑add‑change operational processes as needed by the businesses.
  
• Analyze and recommend new technology, upgrades, and services for end users.
  
• Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
  
• Rotation of on‑call schedule for after‑hours support.
  
• Participate in various IT and business projects.
  
• Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
  
• IT support for warehouse management (scanner and printers), where applicable.
  
• Responsible for telephone and network socket patch management, where applicable.
  
• Participation in the continuous improvement of existing and new helpdesk processes.
  
• Collection and administration of documentation.
  

Qualifications

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• High school diploma, GED, or country equivalent required.
  
• 2+ years of help desk and/or IT field technician experience in support of a medium‑sized business (250 users or more) required. xcskxlj
  
• Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician, etc., or a comparable qualification.
  

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting, Financial Services, and Banking

Location

Madrid, Community of Madrid, Spain

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