Chief Customer Officer

About Liquid Barcodes

Liquid Barcodes is a global SaaS platform for loyalty and subscription programs, helping convenience and foodservice retailers grow visit frequency, basket size, and customer lifetime value.

Our vision is to become the leading customer engagement and loyalty platform for convenience and foodservice retailers, globally. With our cutting-edge platform and expert customer success professionals, we deliver loyalty solutions that are engaging, measurable, and drive long-term profitability.

Backed by Viking Growth, we are scaling rapidly in the U.S. while continuing strong growth in Europe.

Role Summary

The Chief Customer Officer (CCO) – SaaS | MarTech | PE-backed will be a strategic executive and operational leader responsible for the entire customer lifecycle : onboarding (a critical driver of long-term success), adoption, success, renewal, upsell, and advocacy.

Based in our Malaga hub, this leader will build and scale a world-class global Customer Success organization that ensures our customers achieve measurable ROI and feel genuine loyalty from Liquid Barcodes.

The CCO is both a voice of the customer at the executive table and a commercially minded hands-on builder, shaping best-in-class playbooks, processes, and a high-performing team across Europe and the U.S., — always linking customer success to revenue growth and measurable business impact. At Liquid Barcodes, we believe that 80% of a customer’s long-term success is determined during onboarding – the CCO is accountable for making this phase a signature strength that accelerates time-to-value, builds trust, and drives lasting growth.

Key Responsibilities

Customer Outcomes & Retention

• Drive customer satisfaction, adoption, and ROI across global accounts.
• Own Net Revenue Retention (NRR) , ensuring strong performance by driving renewals, expansions, upsell and pricing - positioning Customer Success as a core revenue growth engine.
• Make onboarding a competitive advantage by ensuring customers realize value quickly and with minimal friction. Establish onboarding as the foundation of long-term retention and expansion.
• Deliver world-class customer metrics and measurable ROI for every client.

Growth & Expansion

Leadership & Team Development

Customer Experience with Liquid Barcodes

Product & Market Influence

Operational Excellence

Your Background

What We Offer

Executive leadership role in a global B2B SaaS scale-up with ambitious growth plans .

Base in Malaga, Spain – our European hub with international exposure. Team members in the US.

Competitive executive compensation with performance-based incentives.

The opportunity to build and scale a global Customer Success organization.

Direct impact on the success of iconic global convenience and foodservice brands.

A high-performance, collaborative culture that values innovation and customer success.

#J-18808-Ljbffr