Store Manager (Madrid) K-WAY

Overview For our K-Way store in Madrid , we’re looking for a Store Manager to kick off, manage, and lead a high-performing team to ensure the best level of customer experience, deliver the brand’s vision, and achieve sales targets.

Key Responsibilities Excellent customer experience

Promote and deliver excellent in-store customer experience, ensuring the team understands and caters to customer needs with consistently high-quality service.

Ensure the team excels in selling techniques and styling abilities.

Be active and present on the shop floor, acting as a role model and engaging with customers and team members.

Drive for results

Monitor and analyze sales analytics, budgets, and forecasts to optimize performance.

Provide clear daily, weekly, and monthly sales targets with the team, and follow up regularly on achievement.

Provide the hierarchy with clear and regular insights regarding store performance.

Store Management

Oversee daily store operations, including inventory management and cash handling, in compliance with company policies.

Communicate efficiently within the company about store needs for support and opportunities for business acceleration.

Manage staff scheduling, ensuring appropriate staff coverage.

People leadership

Lead, inspire and support the store team, fostering high energy, motivation and a strong spirit of teamwork.

Foster a culture of constructive feedback in the team.

Ensure the company’s policies are understood and adopted by all team members.

Knowledge, Skills & Abilities Required At least 5 years of relevant experience as a Store Manager in a ready-to-wear retail brand at premium or luxury level.

Experience in all aspects of store management and exceptional customer-oriented interactions with the aim of creating outstanding customer service experiences and relationships.

Leadership skills and the ability to build, manage, and collaborate within a team, with proven organizational abilities.

Strong communication skills, effective in interacting with the team, colleagues, and senior management.

Fluent in both Spanish and English.

K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.

Tipo de puesto : Jornada completa, Contrato indefinido

Beneficios :

Ayuda al desarrollo profesional

Uniforme proporcionado

Ubicación del trabajo : Empleo presencial

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