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Customer Service Representative With High Level Of French, Spanish & English
Babel ProfilesBarcelona, Kingdom Of Spain, EspañaHace 14 horas
Descripción del trabajoReviews Monthly follow ups : Analyze alert trends, false positives, detection tuning, and pending actions from previous meetings. Quarterly business review : Share MITRE coverage and technical improvements. Annual planning : Support in preparing annual plans, sharing technical details for proposed actions. Customer Support Orchestrate answers for customer requests : Coordinate with Managers to prioritize tasks based on criticality. Coordinate troubleshooting and escalation. SLA : Discuss client-related matters. Advisory sessions : Lead interviews / workshops with customers to gather information. Incident response : Participate in checkpoint meetings to support customers as needed. Contract Management Monitor
Overview
We aim to enhance customer security by providing high-quality services and expert cybersecurity solutions.
Responsibilities
- Onboarding
- Kick off : Participate in meetings with stakeholders from the customer side to establish strong relationships.
- Telemetry planning : Update database information regarding digital assets, monitor ingestion size after log source integration.
- Enablement sessions : Share and clarify lists of alerts covered in the service, including criticality and communication protocols.
Key Responsibilities
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Customer Service Representative • Barcelona, Kingdom Of Spain, España
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