Service Engineer

Global Job Profile Field Technical Service provides technical expertise / support in assisting clients with installations maintenance upgrades and repairs including :

Serving as the key customer contact on technical and service related problems to achieve required product / service performance standards and total customer satisfaction

Diagnosing troubleshooting and resolving technical / service issues

Instructing clients on the proper usage and operation of equipment

Documenting and maintaining clients service logs

Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams

Work Environment : Typically on-site / field and does not handle queries remotely via phone / emails

Behavioural expectations linked to our values :

One Team : Prioritise team over individual interests treat everyone equally and with respect share information openly instill trust; are honest and straight forward and behave with integrity and follow through on commitments.

Customer Focus : Take the interest of the (internal) customer at heart care for and listen to our customer anticipate future needs and develops new products and offerings through customer insights

Sustainable Future : Be resourceful to minimise waste; share ideas to improve current ways of working processes and / or solutions develop lean ways of working be open to new ways of working tools and techniques and hold self and others accountable for conserving resources.

At BDR Thermea Group we believe that diversity equity and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued respected and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

Key Skills

Debugging

Computer Networking

ConnectWise

PKI

PowerShell

Windows

C#

Automotive Diagnostics

Medical Imaging

Azure

Technical Support

Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

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