Collection Specialist
AmcorBarcelona, Cataluña, EspañaHace 15 días
Descripción del trabajoActive contact with customers re outstanding amounts and / or overdues – minimum 15 per day Active collaboration with credit specialists, sales & customer service, finance Update and maintain FSCM database Distribute statements & dunning letters according to defined Collection Strategy Pre‑due calling (detect and initiate resolution of administrative issues before the due date – incorrect invoice details, etc.) Follow up on disputed invoices and collect data to understand root causes and support rectification Follow up on claims / disputes with customer, sales & quality departments to reduce payment delays Update CSI Develop customer intelligence (external and internal customers) Early warning signals : timely reporting of payment problems and modifications in payment behaviour Accurate administrative follow‑up of : Claims and disputes (CSI) Agreements Report on key reasons for non‑payment and elevate issues to Collection Manager and Credit Managers Report on payment term discrepancies Report on top 20 customers per site Follow up on urgent actions re blocked accounts Multiple Sites Finance Teams Multiple Sites Commercial Teams Allocated customer Portfolio BG Credit Director BU Credit Managers BG Credit Process Manager BG Collection Process Manager Key Account Managers Formal qualifications and experience Strong affinity with and experience of collection and customer‑facing activities Ability to use job‑related software tools – SAP & FSCM Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, etc.) Strong interpersonal and communication skills Basic knowledge of accounting, good numerical understanding Fluency in English & at least one of the following – French (priority), Polish, Dutch, German, Turkish; English is the common language within the team and Amcor Strong results orientation, outstanding persuasion and negotiation skills, initiative, resilience, team orientation, meticulousness, ability to work independently and in a structured way, and good communication of best‑practice ideas
Collection Specialist – Amcor
Position Job Title : Collection Specialist
BG and BU : Amcor Flexibles EMEA
Function : BG Finance & IT
Sub-Function : BG Controlling
Location : Portugal, Spain, Czech Republic or Poland Only
Line Manager’s Job Title : BG Collection Coordinator
Contract Type : Permanent
Job Purpose
Cash collection of customer debts on time. The collection specialist has the following main responsibilities :
- Daily follow up of late payments
- Elaborate improvements to make more customers pay on time; identify potential problems in the payment profile of customers and deal with those proactively
The main objectives are to increase cash flow, decrease risks on late payments, reduce bad debt write‑offs, lower DSO (Days Sales Outstanding) and diminish overdue levels.
JOB DIMENSIONS & SCOPE
Collection management of circa 450 allocated accounts, based on language skills.
Principal Accountabilities
Contribute to cash flow improvement by driving DSO and overdue down.
Customer accounts
MAJOR CHALLENGES & COMPLEXITIES
The collection specialist role calls for significant internal and external interactions with numerous and diverse stakeholders :
Qualifications / Requirements
About Amcor
Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
NYSE : AMCR; ASX : AMC | LinkedIn | YouTube
Amcor is committed to providing a secure and reliable experience for all job seekers. If you are looking to join Amcor, please read this page to help you avoid recruitment scams. Click Here!
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Specialist • Barcelona, Cataluña, España
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