EU Service Operations Director

Job Summary :

The EU Service Operations Director will oversee service management in the B2B market, covering Europe. Responsibilities include developing and implementing service strategies, optimizing processes, and enhancing offline service quality (NPS & TAT).

This role involves overseeing new store openings, construction progress, asset security, and implementation of visibility solutions. The ideal candidate will gain insights into local user needs, implement offline solutions, and support customized solutions for specific regions.

Key Performance Indicators (KPIs) include monitoring key offline performance indicators, managing budgets, and assisting agents with business analysis and improvement.

About the Role :

Develop and implement service strategies to optimize processes and enhance offline service quality

Oversee new store openings and construction progress

Gain insights into local user needs and implement offline solutions

Monitor key offline performance indicators and manage budgets

About You :

Strong ability to learn and quickly understand the industry and business

Strong project management, organizational, and coordination skills

Excellent communication and presentation abilities

Proficiency in both Chinese and English as working languages

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