Support Engineer

Company Description

At Cognizant Netcentric, we come to work every day with the mission of leveraging cutting-edge technology to create memorable digital experiences for the world’s leading brands. And we do it as a diverse, global community of over 1500+ Adobe experts collaborating across countries, cultures, languages and technologies.We’re energized by an inclusive and responsive organizational culture that brings together the entrepreneurial spirit of a startup with the resources, growth opportunities and stability of a larger global organization.

Holacracy is the cornerstone of how we work and collaborate, empowering every individual with the power to make an impact within our organization. All this encourages us to learn and grow as individuals, and unite as a team to build innovative digital experiences that touch people’s lives.

If you love to innovate and collaborate within an ambitious team, continue reading.

Who are we looking for?

We are looking for a Support Engineer who is used to keep the customer satisfaction at the highest level.

You want to be a Netcentric ambassador and provide to our customers excellent support experience.

You are a good fit if you consider yourself a good learner and a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.

This position is not based remotely. Please apply only if you are based in Madrid.

Desired Skills and Experience

Customer and business support experience in software applications and testing methodologies

Understand customer needs and put yourself in the customer’s shoes and guide his expectations

AEM knowledge and experience

Familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)

Ability to collect use cases and convert them into technical issues

Communication and interpersonal skills to lead customers in urgent or critical situations

By monitoring the alerts and notifications, you can respond according to the event management strategy

Flexible and you can adapt to the specifications of a new customer

Strong verbal and written English language skills

ITIL best practices

Perform standard maintenance tasks, performance tests, and log analysis on business-critical customer systems

Basic Linux skills, you can run simple scripts, check system status and execute a detailed runbook

Hands-on experience with any kind of content management (including open source)

Task management, bug tracking, and wiki-based documentation tools like JIRA

Flexibility to acquire knowledge based on the project needs

Eligibility to work within the EU and / or Switzerland

Strong verbal and written English language skills

On-site work from our Madrid office is required 3 days per week

What makes us smile when looking at your profile...

With good training delivery skills, so you can teach clients and colleagues in an interesting and meaningful manner

Familiar with HTML5, CSS, and Java

Additional language skills would be an asset

At Netcentric you get :

Permanent contract

30 working days of vacation

Flexible working hours

Recognition bonus system

Private health insurance

Apple work equipment

WFH equipment + welcome package

WFH monthly expenses compensation

Access to Udemy courses

Adobe certification

Sponsored gym membership

Tax-free benefits (ticket restaurant, kindergarten and transport)

A dynamic and international team

Everyone has a voice; we are a Holacracy organisation

At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams.

We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.