Housekeeping Operations Specialist

Housekeeping Manager Role Overview As a key member of our Housekeeping team, the Assistant Housekeeping Manager plays a vital role in ensuring exceptional hospitality standards are met.

Key Responsibilities :

Guest Experience Delivery : Anticipate and meet guests' needs and expectations with exceptional hospitality skills.

Quality and Cleanliness : Maintain high standards of quality and cleanliness in Staterooms and public areas.

Team Management : Supervise and manage a dynamic Housekeeping Supervisor team to achieve operational excellence.

Service Delivery : Ensure seamless service delivery in all Guest Areas, including top suites / lofts, assigned decks, and public / crew areas.

Training and Development : Develop and implement effective training programs to enhance team performance and leadership skills.

Qualifications and Skills :

Experience : Minimum one-year Housekeeping Managerial experience in a large hotel or cruise line / hospitality industry required.

Education : High school diploma or equivalent required; extensive knowledge of proper cleaning techniques and safety procedures preferred.

Communication : Ability to effectively communicate with internal and external guests, demonstrated patience, tact, and diplomacy.

Leadership : Proven track record of successful team management, leadership development, and recognition skills.

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