Customer Experience Manager

About the Role

We are seeking a skilled Customer Experience Manager to lead our team in achieving business targets and delivering high customer satisfaction. In this role, you will be responsible for leading the team to achieve specific business objectives, providing accurate sales forecasting, and ensuring data accuracy in the CRM system.

Key Responsibilities :

• Lead the team to achieve specific business targets and meet assigned performance targets
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity, conduct weekly performance reviews and coaching sessions with all team members
• Analyze data performance and customer experience trends to develop strategic sales plays and best practices for client-specific territories

Requirements :

To succeed in this role, you must have 3+ years of proven work experience in a sales role, be bilingual or proficient in German and advanced in English, and have a passion for customer experience and driving team results.

Benefits :

In this role, we offer a competitive salary package, variable bonus, client bonus, private medical insurance, great office location in Barcelona, full paid training, career development program, and specialized courses.

Why Join Us?

We invest in our people because we know that when our people thrive, our clients and their customers thrive. If you're looking for a challenging and rewarding career opportunity, apply today and discover why over 440k+ professionals around the globe choose us as their employer of choice.

We Are An Equal Opportunity Employer :

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.