Customer Experience Specialist (Dutch Speaker)

We are a recruitment agency focusing on multilingual candidates. Personalbüro U. Herrmann offers attractive employment opportunities across Europe recruiting and hiring in Customer Service, IT and Healthcare.

The Role DUTIES AND RESPONSIBILITIES :

Communicate with customers through various channels such as phone, email, chat and social media

Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation

Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face

Identify and address customer needs to escalate internally to improve and / or develop processes

Ability to work collaboratively within a team as well as independently

Maintain customer satisfaction and retention through impactful customer experience

Ideal Profile Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)

Previous working experience in hospitality or other customer facing roles is a plus

Excellent communication skills with the ability to listen and show empathy

You thrive for teamwork and fun and are part of the community

Flexible and able to work in a fast paced working environment

Autonomous, able to work independently as well as part of a team

Tech savvy and familiar with Google Suite, MS office and CRM tooling

Customer-focused, always have the customer’s best interest in mind

What\u2019s on Offer? Join a market leader within Telecommunications

Opportunity within a company with a solid track record of performance

A role that offers a breadth of learning opportunities

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