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Airline Technical Support Engineer

Airline Technical Support Engineer

ALTEN SpainMislata, Kingdom Of Spain, España
Hace 2 días
Descripción del trabajo

Role Overview

  • Business Line : Delivery and Support - Missions
  • Locations : Espoo, Valencia, Warsaw, Athens
  • Reporting to : Director of Delivery and Support
  • Position type : Permanent – Hybrid
  • Employment subject to applicable security screening (incl. SUPO, where required)

The Mission of the DevOps Engineer

As a DevOps Engineer your core purpose is to keep mission systems running smoothly by deploying new releases, troubleshooting issues, and continuously improving processes and documentation. This work directly supports the success of ICEYE’s Mission business line customers.

Who We Are

ICEYE delivers space‑based intelligence, surveillance, and reconnaissance (ISR) capabilities to governments and allied nations. This includes sovereign and turnkey ISR missions leveraging ICEYE’s world‑leading synthetic aperture radar (SAR) satellite technology, as well as access to data from the world’s largest SAR satellite constellation. These capabilities enable partners to detect and respond to critical changes anywhere on Earth with unprecedented speed and accuracy – day or night and in any weather, supported by ultra‑high‑resolution imagery and high‑frequency revisits. As a trusted partner for defense, intelligence, security, and maritime domain awareness, ICEYE’s near‑real‑time data creates a tactical advantage for mission‑critical operations. Designed for dual use, the platform also serves civil protection and commercial users for natural‑catastrophe intelligence, insurance, maritime monitoring (including oil‑spill detection), and finance, contributing to global security and community resilience. ICEYE operates internationally with offices in Finland, Poland, Spain, Japan, the UAE, Greece, and the US. The company has more than 900 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Expected Outcomes & Requirements Team Specific

  • Software and Hardware Delivery : Delivering ground segments (the "brain" of satellite operations, processing satellite data into images) to Mission business customers.
  • Technical Support : Providing technical support for both satellite and ground segment systems for Mission customers.
  • Maintenance and Upgrades : Performing planned maintenance and software upgrades for customer on‑premise systems (actual software development is handled by the Engineering organization).
  • Role Specific

  • Ensures ground segment systems reliably deliver satellite data and imagery to Mission customers.
  • Maintains uninterrupted operations by proactively supporting and upgrading customer on‑premise environments.
  • Rapidly resolves technical issues to minimize downtime and protect mission‑critical services.
  • Builds trust with customers through responsive technical support and seamless deployments.
  • Drives continuous improvement by collaborating across teams and refining operational processes.
  • Role-Specific Competences

  • Technical Expertise : A strong dual foundation in both software development and DevOps principles, at least 5 years of professional experience with a focus on deployment, configuration, and operational management of software services, particularly within Kubernetes. Experience taking technical responsibility for a high‑availability service.
  • Communication : Excellent communication skills in both spoken and written English, enabling effective collaboration within an international team and with customer technical representatives.
  • Qualifications : A Bachelor’s degree in Computer Science or a related field.
  • Adaptability : Proven ability to troubleshoot complex issues and apply strong analytical skills. Ability to participate in on‑call rotation after 6 months onboarding is expected.
  • Additional Evaluation Criteria

  • Intellectual Firepower : Rapidly comprehends, structures and synthesizes complex information, draws accurate conclusions, and communicates them with clarity.
  • Passion & Work Ethic : Brings sustained motivation, resilience, and high personal standards to every challenge.
  • Ownership & Action : Assumes full accountability for outcomes, acting decisively, and ensuring commitments are delivered.
  • Team Player : Works collaboratively across teams, contributing to shared success, and engaging in constructive debate.
  • Integrity & Growth Mindset : Operates with transparency and humility, learns from setbacks, and actively seeks opportunities to grow.
  • Application Process

  • TA Screening
  • Technical Task
  • Technical Interview
  • Interview with Director Delivery & Support
  • Interview with SVP Missions
  • Benefits Finland

  • A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale‑up approach
  • An independent role with a supportive and diverse work environment
  • Occupational healthcare, occupational, and accident insurance
  • A yearly benefit budget to spend as you wish (i.E. on sport, transport, bike benefit, wellness, lunch, etc.)
  • Phone subscription with iPhone of choice
  • Relocation support (i.E. flight tickets, accommodation, relocation agency support)
  • Time for self‑development, research, training, conferences, or certification schemes
  • Inspiring and collaborating offices and silent workspaces enable you to focus
  • Spain

  • A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale‑up approach
  • An independent role with a supportive and diverse work environment
  • Time for self‑development, research, training, conferences, or certification schemes
  • Health insurance
  • Creative, inspiring and collaborative office
  • Athens

  • A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale‑up approach
  • An independent role with a supportive and diverse work environment
  • Time for self‑development, research, training, conferences, or certification schemes
  • Creative, inspiring and collaborative office
  • Poland

  • A job that matters in a dynamic Defence Technology and Earth Observation environment with a scale‑up approach
  • An independent role with a supportive and diverse work environment
  • A yearly benefit budget to spend as you wish (MyBenefit i.E. on sport, transport, wellness, lunch, tourism, etc.)
  • Relocation support (i.E. flight tickets, accommodation, relocation agency support etc.)
  • Time for self‑development, research, training, conferences, or certification schemes
  • Polish language lessons
  • Occupational and private healthcare and life insurance
  • Inspiring and collaborating offices and silent workspaces enable you to focus
  • Commitment to Diversity, Equity, and Inclusion

    At ICEYE, we believe that diversity isn’t just a buzzword - it’s our greatest asset. We’re committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we’re stronger. We welcome applications from people of all backgrounds, including those who may need workplace adjustments. If you require any specific accommodations or assistance during the recruitment process for any reason, please let us know.

    Apply Now

    Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and work with us at iceye.Com.

    Seniority level

    Mid‑Senior level

    Employment type

    Full‑time

    Job function

    Product Management

    Industries

    Aviation and Aerospace Component Manufacturing

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