Customer Support Engineer

About Xebia

With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 5,500+ professionals working on a worldwide ambition.

We are organized in complementary service lines – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Intelligent Automation, and Microsoft.

We help the world’s top 250+ companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high-quality consulting, we also provide offshoring and nearshoring services.

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About the Role

As a Cloud Platform Support Engineer at Xebia, you will join our dynamic Engineering team to support our clients' data and compute infrastructure on GCP. This role is perfect for a technical expert who combines Google Cloud knowledge with hands-on troubleshooting experience, thriving in environments where adaptability and technical excellence are essential.

Responsibilities :

• Troubleshoot and resolve complex issues related to clients' Data Platform components, including BigQuery, Workflows, Batch.
• Support compute infrastructure needs for client users, including containerization, environment setup, and dependency management.
• Diagnose and resolve issues.
• Configure and optimize batch processing environments tailored to specific client workload demands.
• Automate environment setup and management through Infrastructure as Code (IaC).
• Assist client users with integration issues between platforms and enterprise tools
• Collaborate with cross-functional teams to ensure successful issue resolution for our clients.

Requirements : Basics :

Nice to have :