Customer Service Representative

CUSTOMER SERVICES REPRESENTATIVE

We’re currently seeking a CUSTOMER SERVICES REPRESENTATIVE to join Akwel, a leading automotive equipment and systems manufacturer. Akwel specializes in fluid management and mechanisms, offering state-of-the-art industrial and technological expertise in the application and processing of materials such as plastics, rubber, and metal. Our culture of industrial performance, efficiency, results, and customer satisfaction drives the progress of our group.

MAIN MISSIONS

• Report to the Logistics Manager and ensure steady progress for the delivery orders of his client portfolio while establishing sales forecasts and ensuring client satisfaction.
• Handle the treatment of delivery orders from reception (EDI, manual, website) up to client delivery.
• Inform Materials Supply and Planning of stock and order anomalies.
• Manage the client portfolio (update, storage).
• Receive client demands (in writing or by phone) and anticipate client demands to create a sales plan that aligns with real deliveries.
• Manage indicators linked to his function (service rating tables, client satisfaction questionnaire).
• Guarantee meeting deadlines for client deliveries and ensure the accuracy of the sales plan for his client portfolio.
• Manage safety stock, daily follow‑ups (modifications, end of life), and participate in stock inventories.
• Oversee customer returnable packaging management (order follow‑up, inventories, website management).
• Handle export management (booking, transport, and delivery follow‑up).
• Manage customer logistic incidents and complaints, as well as customer website management.

QUALIFICATIONS AND EXPERIENCE

Levels + 2 years minimum, and / or introductory experience in a similar position, preferably in an industrial environment. Will be considered : other languages – French / German.

PROFESSIONAL ABILITIES

Good company representative, effective communicator and listener, autonomous, initiative, analytical, customer service, stress management, and a good telephone manner.

Knowledge of office software platforms is essential.

Technical knowledge : knowledge of computer management systems.

Knowledge of transport management.

SAP supply‑chain.

Must apply all AKWEL Management System procedures and operating instructions within the framework of operations linked to his job and the rules defined by the Group.

Agrees to act in accordance with the ethical rules of the Group.

LOCALIZATION

Sant Just Desvern, Spain

CONTRACT TYPE

Permanent CDI

DEPARTMENT

Logistics

STARTING DATE

As soon as possible / Immediate

SALARY

According to worth

If you are interested in this role and believe that you meet the requirements, please forward your CV and cover letter at :

Please note that incomplete application will not be taken into account.

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