Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

Overview

Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)

Capitole Madrid, Community of Madrid, Spain

Are you ready to take on a strategic role for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from Time & Material (T&M) to managed services and fixed-price projects . This is a unique opportunity to combine strategic vision, client leadership, and operational excellence , while driving value and innovation for a major client in a highly international environment.

What you’ll do

• Build strong and lasting relationships as a trusted partner for a key client.
• Design, implement, and optimize managed services and fixed-price project models.
• Define, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery.
• Proactively manage risks and dependencies, anticipating challenges before they impact the business.
• Oversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement.
• Identify opportunities to add value through upselling and cross-selling.
• Lead and coordinate multidisciplinary teams, fostering collaboration across stakeholders.
• Provide progress reports and strategic insights to clients and internal leadership.

What you bring

Nice to have :

This role is about transforming how we deliver value for a key client . If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you!

Why you’ll love working with us

See what people are saying about us : Glassdoor

Note : This description retains the core responsibilities and qualifications for the role while removing unrelated postings and duplications found in the original copy.

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