French Speaking Customer Service Sales Representative, Barcelona Aplica Ya

French speaking Customer Service Sales Representative, BarcelonaWe are currently recruiting for a French speaking Customer Service Sales Representative to join our client's office in Barcelona!DUTIES AND RESPONSIBILITIES : - Contact potential clients using various channels (phone, email)- Manage inbound calls and ensure quarterly quota is reached- Respond to inbound emails in a timely and accurate manner- Place outbound calls when required- Quote creation and follow up- Use upselling / cross-selling techniques to maximise revenue- Stay up to date with active promotions and campaigns to maximise their success- Ensure personal knowledge of the portfolio is maintained- Answer and deal with customer post-sales requests- Cover order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite.REQUIREMENTS : - C2 / fluent in French, both oral and written. Fluent in English (at least B2 level)- Minimum of 1 year relevant experience- Comfortable communicating using various channels (telephone, email)- Knowledge of sales techniques (up- / cross-selling, objection handling, etc.)- Computer literate with solid IT knowledge and technical understanding- Strong personal interest and curiosity in IT products and applications- Outstanding communication with ability to emphasise, negotiate and persuade- Resourceful and stress resilient personality that can adapt and remain calm in all situations- Exceptional customer-facing and customer care skills- Ability to meet tight deadlines with minimum supervision and in a timely manner- Ability to work independently, while being a team player at the same time.BENEFITS : - Excellent remuneration package based on experience, skills and performance- Be part of a dynamic and creative team with a positive and friendly atmosphere- Guidance and tools to reach your full potential.#J-18808-Ljbffr