Customer Service Representative (French+english)

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Customer Service Representative (French+English), Terrassa

Job Details :

Client :

Location : Terrassa

Job Category : Other

EU work permit required : Yes

Job Reference : Job Views :

Posted :

Expiry Date :

Job Description :

Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.

Responsibilities :

• Process, monitor, and follow up on customers’ purchasing orders.
• Provide effective service and administrative support for assigned customers.
• Ensure delivery commitments and follow up on order activity, alerting customers and sales team of discrepancies.
• Handle creation of new customer and supplier requests, manage local purchasing tasks, invoice creation, corrections, and return activities.
• Respond to customer inquiries on pricing, lead-time, products, and availability with prompt, friendly communication to maintain excellent relationships.
• Establish communication between customers and internal departments (sales, logistics, finance, production).

Candidate Profile :

• Higher education with administrative and / or commercial focus.
• 2-3 years of experience in administration, customer service, or logistics.
• Proficiency in MS Office; knowledge of Oracle R12 is a plus.
• Strong communication and administrative skills, quick learner, team player.
• Flexible, able to multi-task, manage time, and adapt to changes.
• Aligned with company values and principles.
• Proactive, able to take initiative and make decisions when necessary.
• Fluent in French and English.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and / or expression, or other protected status.

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