IAM Federation & Infrastructure Analyst

⚡ Do you dare to lead the digital transformation to create a more sustainable world?

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!

Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24 / 7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.

You will be part of the dynamic Schneider Digital – Employee Experience team whose mission is to “Create digital workplace of the future & Enable HR to build workforce of the future”. Within this team, you will be part of the Identity and Access Management team (IAM) to oversee the effective utilization, and continuous improvement of the IAM solutions.

As an Identity and Access Management (IAM) Support Analyst, your role is crucial in ensuring the Security and Integrity of our organization's digital assets.

Technical platform ownership of core Identity platforms that include Identity governance and Authentication.

Managing service levels, operations KPI’s, audit remediation actions and continuous improvements.

We are looking for a Ping Identity Support Engineer to manage, troubleshoot, and support enterprise IAM solutions using Ping Identity products, including PingFederate, Ping Access, and PingID.

You will serve as a key technical point of contact for resolving authentication and SSO issues and ensuring availability of critical IAM infrastructure.

Main responsibilities

• Provide Level 2 and Level 3 support for Ping Identity products (PingFederate, Ping Access, PingID), resolving advanced technical issues related to authentication, single sign-on (SSO), and multi-factor authentication (MFA).
• Investigate and resolve authentication failures, federation errors, and SSO integration challenges, using log analysis, trace tools, and protocol-level debugging of SAML, OAuth, and OIDC flows.
• Ensure high availability and optimal performance of identity services, leveraging proactive monitoring, health checks, and alert mechanisms across all Ping Identity components.
• Configure and support SSO integrations with enterprise and cloud applications, implementing secure protocols (SAML, OAuth, OIDC) and coordinating metadata exchange with internal and third-party providers.
• Manage SSL / TLS certificates across Ping environments, including timely renewals, keystore management, and enforcing secure communication practices.
• Collaborate with security, infrastructure, and application teams to triage incidents, implement fixes, and ensure IAM services align with security standards and compliance requirements.
• Support version upgrades, patches, and environment migrations, including planning, testing, and executing changes in development, QA, and production environments.
• Develop and maintain technical documentation and knowledge base articles outlining common issues, solutions, integration procedures, and operational best practices.
• Respond to and manage IAM-related support tickets, ensuring timely resolution, customer communication, and proper categorization of incidents and service requests.
• Lead or assist with onboarding new applications to the Ping Identity platform, handling end-to-end configuration, attribute mapping, and user testing for SAML / OIDC setups.
• Guide application teams through integration procedures, following standard operating protocols and ensuring consistent implementation of IAM policies across systems.
• Participate in maintenance and on-call support rotations, responding to critical incidents and performing scheduled upgrades or deployments outside business hours.
• Continuously identify opportunities to improve IAM support operations, including automating repetitive tasks, enhancing monitoring, and streamlining incident response workflows.

Qualifications

Desired

What will you get?

We adapt to you :

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.