Customer Success Manager

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At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

A Day in the Life of a Commercial Customer Success Manager Own the customer experience : adoption and value of Appspace, customer satisfaction and retention

Conduct frequent check-in meetings with assigned customers as prescribed to ensure smooth operation of our software and identify challenges, if applicable

Drive subscription renewal and / or expansion process following prescribed process and utilizing appropriate tools and resources as needed

Collaborate with fellow team members in sales and marketing as needed for larger expansion opportunities and leveraging select customers as sales reference and / or case studies

Promote customer awareness of new releases and features, provide insight through other use cases, and offer insightful reporting and analytics to continuously ensure maximum adoption and delight with Appspace platform

Serve as the customer advocate, facilitating open discussions at all times

Help resolve customer questions and / or find the answer working with internal teams strive to continuously learn and improve knowledge base

Escalate support tickets as needed to ensure timely resolution of technical problems and until resolved, provide timely updates / communication back to the customer

Deliver or arrange training sessions as needed for technical and non-technical users

Communicate effectively and contribute to the broader CSM team best practices

Product setup or configuration assistance

What You’ll Need Ideal candidates will have at least 3-5 years professional work experience (post undergraduate) in a business development /