Product Onboarding Specialist Italian Market

Hello!

At Factorial we're looking for a new Product Onboarding Specialist for the Italian Market to help us boost the company to the next level.

The Role

As part of the Onboarding Specialist team , you will be responsible for onboarding new clients, ensuring our clients use the platform to its fullest , and gathering customers' feedback . One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to understand their processes and problems and detect possible improvements and opportunities in the product.

What will you be doing :

Onboard our new Italian customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.

Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.

Understand our client's problems and needs and gather their feedback.

Share improvement points that can help us create the best customer journey and unlock the market

Your Profile

Proactive : you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial

Fast Learner : you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates

Problem-solving mindset : the ability to propose alternative solutions and workarounds to answer unexpected requests from clients

Good sense of analysis : while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution

Speak native-level of Italian

Previous experience as an Onboarding Specialist / Implementation owner or experience in Client Success is a plus.

Knowledge of Human Resources is a plus!

Perks of being part of our team

High growth, multicultural and friendly environment

Save expenses with Cobee and get your salary in advance with Payflow

Healthy life with Gympass ♀ and Alan as private health insurance

Language classes with Yolk Academy

Syra discounts, Nora & Apeteat lunch

Breakfast in the office, organic fruit and free caffeine and theine ☕

Flexible schedules ⏰, pet Friendly and no dress code!

About us

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters : leading, growing, and taking care of their people.

With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values

We own it : We take responsibility for every project. We make decisions, not excuses.

We learn and teach : We're dedicated to learning something new every day and, above all, share it.

We partner : Every decision is a team decision. We trust each other.

We grow fast : We act fast. We think that the worst mistake is not learning from them.