Luxury Guest Experience Manager

Guest Relations Officer Job Description

This is a high-level role in the hospitality industry requiring excellent communication and problem-solving skills. The ideal candidate will be responsible for providing exceptional service to guests, responding to their concerns, and championing strong administrative skills.

Required Skills and Qualifications

• Two to three years of experience as a Front Desk / Receptionist in a 4 or 5-star hotel.
• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to speak additional languages, preferably Spanish, Portuguese, Italian, French, or German (Conversational Proficiency).

Benefits

This role offers opportunities for professional growth and development, working in a dynamic and fast-paced environment. You will have the chance to work with a diverse team, develop your leadership skills, and make a positive impact on our guests' experiences.

Key Responsibilities