It Operations Specialist

Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.The system lead is responsible for : - System Lifecylce / Compliance documentation- Coordinating and scheduling backup / recovery & Performing Disaster Recovery Testing- Service Level Agreement monitoring- Access & identity monitoring- Coordinating (but not performing) server and database patches- (Audit trail &) error log monitoring- Enhancementconfiguration changes to software- Coordinating software management- Interfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)- Performing Incident & Problem Management- Performing System Lead GxP Assessments in coordination with Validation Manager- Performing Change Management- Supporting Deviation and CAPA management- Performing frequent system performance checks- Drive the system lifecycle management- Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items- Decommissioning (Retiring) systems- Coordinating System ArchivingExperience & Skills- Windows System Administration- Windows Server Database- Citrix- Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.- Experience in SAP BASIS a plus.- A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification- Experience working with systems supporting Quality (e.G. labs and environmental monitoring) a plus- Customer oriented- Must be well organized, structured and methodical- Excellent communication skills both written & verbal- Be able to work successfully on a team- Excellent English speaking, reading & writing skills- Other languages such as German, Japanese, Mandarin, Spanish a plus- Be able to present information effectivelyWhat do We offer- Permanent contract.- Flexible Schedule. We make it easy. Balance your professional and personal life.- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.- Home Office.- Flexible retribution (public transport ticket, Ticket restaurant, ...).- Health insurance.- OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating : 4.9 / 5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.