Salesforce Innovation Manager

Customer Experience Innovator

At the forefront of Salesforce innovation, we seek a dedicated professional to lead our Customer Experience (CX) endeavors. As a key member of our team, you will spearhead the development and implementation of cutting-edge CX strategies, leveraging your expertise in Salesforce CRM to deliver exceptional results.

Key Responsibilities :

• Salesforce Administration : Ensure seamless operation of Salesforce by managing user profiles, permissions, and data, as well as troubleshooting issues and implementing solutions.
• Process Optimization : Collaborate with the Salesforce team to establish and refine processes that enhance Salesforce functionalities and improve overall efficiency.
• User Support and Documentation : Provide top-notch support to users, creating comprehensive documentation and offering one-on-one guidance to ensure smooth onboarding and utilization of Salesforce.
• Problem Resolution : Identify and resolve complex Salesforce-related problems, escalating issues when necessary to maintain optimal system performance.

Required Skills and Qualifications :

Benefits :

About Us :

We are a global digital company specializing in accelerating Business Experiences through customer-centric solutions, technology, and data – all enhanced by AI. With over 23 years of experience, a diverse team of professionals, and 2,500+ certifications, we are a recognized leader in the Salesforce ecosystem. We operate across various industries, delivering omnichannel experiences and client satisfaction is at our core.