DevOps Engineer

CloudZone is a global leader in multi-cloud services and a top-tier partner of AWS, Google Cloud, and Microsoft Azure. With over 14 years of expertise, we excel in helping companies maximize the full potential of their cloud investments, delivering exceptional business outcomes with efficiency and precision. What truly sets CloudZone apart is our awesome vibe, outside-the-box thinking, colorful professionalism, and unwavering customer obsession.

Enough about business—let’s talk about why CloudZone is an amazing place to work!

CloudZone is all about vibrant culture, an electrifying atmosphere, and flexible hybrid work options for a true work-life balance. Plus, we’re deeply committed to professional growth, providing top-notch training, workshops, and certifications to help our team excel.

We are looking for a

DevOps Support Engineer

, who will work closely with internal DevOps, Support and Solutions teams, and directly with customers to troubleshoot and resolve infrastructure, automation, and system-level issues across multi-cloud environments.

Your day-to-day will involve focusing on deep technical troubleshooting, automation, and proactive infrastructure optimization. You’ll help drive resolution for escalated incidents, contribute to process improvements, and play a key part in delivering exceptional customer experience.

What you’ll do :

Take ownership of Tier-2 issues, delivering deep technical troubleshooting and long-term resolutions.

Investigate and resolve complex incidents across cloud infrastructure (AWS / GCP / Azure), applications, and networking.

Collaborate with DevOps teams to improve customer environments and support ongoing automation initiatives.

Enhance and maintain monitoring and observability (Datadog, CloudWatch, Prometheus, etc.), including tuning alert thresholds and dashboards.

Support Infrastructure as Code (IaC) environments (e.g., Terraform, CloudFormation, Pulumi).

Automate recurring support tasks using scripting languages (Python, Bash, etc.).

Ensure high availability, performance, and cost-efficiency across customer systems.

Maintain internal documentation and customer-facing runbooks.

Communicate effectively with both technical and non-technical stakeholders to provide updates on issue status and resolutions.

What do you need :

2+ years of experience in cloud support, DevOps, or system administration roles.

Strong hands-on experience with AWS (preferred), Azure, or GCP.

Proficient with Linux-based systems, shell scripting, and debugging system-level issues.

Experience with monitoring, alerting, and observability tools (Datadog, Prometheus, CloudWatch).

Solid understanding of networking fundamentals (DNS, VPNs, load balancers, firewalls, etc.).

Familiarity with DevOps tools and concepts (CI / CD, Git, Docker, Kubernetes).

Experience with IaC tools such as Terraform or CloudFormation.

Good knowledge of automation and scripting (Python, Bash, or similar).

Familiarity with identity and access management, including SSO and SAML protocols.

Experience working in support escalation environments with customer-facing responsibilities.

Strong troubleshooting and documentation skills.

Fluent in Spanish and English – both written and spoken.

If you’re passionate about driving value and delivering exceptional solutions to customers and solving problems, we’d love to hear from you!