Customer Care Tooling Specialist

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’ve tackled the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by values such as being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

CC Tooling Specialist

As our Customer Care (CC) Tooling Specialist, you’ll be the driving force behind the systems and tools that empower our customer care teams to deliver world‑class service. You’ll own, optimise, and innovate across our key platforms — including Zendesk, Zapier, and Airtable — ensuring every workflow runs like clockwork and every customer experience feels effortless. This is a role for a tech‑savvy problem solver who thrives on making things work better — faster, smarter, and with a measurable impact. If you love bridging the gap between people and technology, this is your stage.

What You’ll Do

• Be the Zendesk Champion : Drive the evolution of our Zendesk ecosystem — from process design to advanced automation — unlocking new capabilities that elevate our support experience.
• Lead Innovation : Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life.
• Optimize Workflows : Design, configure, and fine‑tune triggers, automations, and workflows that boost efficiency and clarity.
• Launch and Integrate : Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem.
• Keep It Running Smoothly : Troubleshoot issues, manage user access, and ensure our systems are always performing at their best.
• Champion Continuous Improvement : Document best practices, lessons learned, and process enhancements that raise the bar every time.
• Empower the Team : Support leaders and agents alike by simplifying complexity and fostering operational excellence.

What You’ll Bring

Bonus Skills

Why You’ll Love It Here

You won’t just manage tools — you’ll shape the future of how we care for our customers. You’ll collaborate with passionate teams, see your ideas come to life fast, and make a tangible difference in how thousands of customer interactions unfold every day.

Benefits