Facilities And Operations Officer

About the Company Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. We will share our incredible pride for job, company and industry Believe in customer service, and treating every person with kindness As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments : airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts. In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. Job Scope – Senior Operation Manager To manage Lounges and Hotel operations in a professional and efficient way. To train, guide, and motivate the team for high performance. To prepare and control the division budget. We prefer candidates with hotel, hospitality or Aviation experience. Work closely with the pre-opening task force and finalize the pre-opening plans from a lounge operational point of view (project management). Coordinate with Learning & Development on restaurant trainee staff orientation, onboarding, and training. Work closely with Procurement and be the local support in the sourcing of operating equipment and service providers. Coordinate with Global / Regional IT in the setup of IT systems. Restaurant Operations Achieve set goals by prioritizing, organizing, and completing objectives / projects on the deadlines established. Swift reaction to customer complaints and queries and follow up with operations team. Root cause analysis for recurring complaints as well as corrective and preventive actions to all complaints. Ensuring the operations runs to contract obligations. All par levels are to be maintained efficiently for the bar. Validating entire badging and parking system and compliance. Quality Standard & Brand Attributes Daily, weekly, monthly audits to ensure service level agreement per contract and inspections. Design metrics, routines, and supporting tools to drive desired Culture, engagement, quality, sanitation, safety, security, and productivity standards in the team. Minimum 8 years’ experience in hospitality : hotel, resort, private club, or airport lounge. Ideally in F&B (restaurant and bar management) in a General Management role for at least 5 years. Able to work under pressure with excellent time management. Project management skills, organization skills, and strong time management skills Demonstrated knowledge in budget and forecast planning. Can troubleshoot at basic user level (POS systems, Inventory software, Word, Excel, PowerPoint, SharePoint, Microsoft Teams). Full Time – schedules are often irregular and may include some long days, nights, weekends, and holidays.