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Global Customer Success Director
beBeeOpportunityMálaga, EspañaHace 20 horas
Descripción del trabajoPartner with Sales to develop land-and-expand strategies. Implement playbooks that position CS as a trusted advisor driving customer value and growth. 10+ years relevant executive experience in B2B SaaS with at least 3 years in a senior CS leadership role (VP / CCO). Proven ability to tie customer success outcomes directly to revenue growth. Strong record leading Customer Success, Onboarding, and Support functions. Commercial mindset and ARR orientation. Builder & Scaler : Experience creating playbooks, implementing customer governance models, and scaling teams internationally. Data-Driven Leader : Track record using NRR, NPS, onboarding KPIs, and ROI metrics to guide teams and prove customer value.
Job Description
About the Role
We are seeking an experienced Customer Success professional to lead our global Customer Success organization. As Chief Customer Officer, you will be responsible for driving customer satisfaction, adoption, and ROI across global accounts.
Key Responsibilities :
- Develop and execute a strategic customer success plan to drive growth and retention.
- Build and maintain strong relationships with key customers to understand their needs and provide tailored solutions.
- Collaborate with cross-functional teams to ensure seamless handoffs and effective communication.
Additional Responsibilities :
Requirements :
What We Offer
Competitive executive compensation with performance-based incentives.
Base in Malaga, Spain - our European hub with international exposure.
The opportunity to build and scale a global Customer Success organization.
Direct impact on the success of iconic global convenience and foodservice brands.
A high-performance, collaborative culture that values innovation and customer success.
Your Background
Executive leadership role in a global B2B SaaS scale-up with ambitious growth plans.
Travel to the US will be required and it is a requirement that the candidate has a valid ESTA to enter the US.
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Global Director • Málaga, España
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