Csm Manager

A growth-oriented business unit of SS&C, Intralinks is a technology leader in M&A, Alternative Investments, and Banking & Securities markets. Our solutions facilitate 1 / 3 of the world’s global M&A deal flow and 50% of the private equity raised globally.

We are currently recruiting for a candidate who is passionate about customer service and has business-level fluency in English, Spanish, and Italian. Please only apply if you can speak Italian (business level and above), as this is a key requirement for this position.

The Global Customer Success team is integral in creating long-term value for our customers and ensuring their success with our technology. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support. The Customer Success Manager is an entry-level position in the CS organization and will work with customers on general maintenance and support for new and ongoing implementations. In this role, the CSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The CSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Senior CSM.

Responsibilities Coordination and completion of projects within the Customer Success team.

Customer onboarding and platform training.

Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process.

Manage customer relationships and expectations, liaise with sales as well as other internal teams.

Qualifications Passion for customer success.

Business-level fluency in English and native Italian (+ Spanish is a plus).

Experience providing customer service.

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