To ensure efficient Order to Cash management and Customer Service is delivered for Zapf and MGA
Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.
Key Skills
D365
Order management
Fluent in Spanish and English
Customer service
Excellent verbal and written communication
Works well in a team
Good knowledge of Excel, Teams and Outlook
Key Accountabilities
Order to Cash management for multiple delivery channels
Receipt and processing of standard and sample orders (including EDI)
Inventory availability checks and order confirmation
Open order reporting detailing delivery status, rejections, and date / quantity changes
Assist customers with queries, investigate and resolve them accordingly
Goods outbound
Goods shipped
Invoice queries management with Accounts Receivable
Customer query responses
Arrange credits and product uplifts
Ensure pricing is set up for promotions and changing seasons
Advise Order Management Lead of any ongoing concerns or risk to ensure effective service
Liaise directly with the warehouse to coordinate all repacks, labelling and special deliveries
Onboard new customers with xiphteb the warehouse
Produce shipping documents for deliveries and consolidate loads for efficiency
Develop relationships with customers to understand the specific needs of their business
Liaise regularly and build relationships with allocated Sales Account Managers
Deliver highest level of customer service to both internal and external contacts
Perform general administration duties
Analyst Order Management Spain Temp • Madrid, Spain