Analyst Order Management Spain (Temp.)

To ensure efficient Order to Cash management and Customer Service is delivered for Zapf and MGA

Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.

Key Skills

D365

Order management

Fluent in Spanish and English

Customer service

Excellent verbal and written communication

Works well in a team

Good knowledge of Excel, Teams and Outlook

Key Accountabilities

Order to Cash management for multiple delivery channels

Receipt and processing of standard and sample orders (including EDI)

Inventory availability checks and order confirmation

Open order reporting detailing delivery status, rejections, and date / quantity changes

Assist customers with queries, investigate and resolve them accordingly

Goods outbound

Goods shipped

Invoice queries management with Accounts Receivable

Customer query responses

Arrange credits and product uplifts

Ensure pricing is set up for promotions and changing seasons

Advise Order Management Lead of any ongoing concerns or risk to ensure effective service

Liaise directly with the warehouse to coordinate all repacks, labelling and special deliveries

Onboard new customers with xiphteb the warehouse

Produce shipping documents for deliveries and consolidate loads for efficiency

Develop relationships with customers to understand the specific needs of their business

Liaise regularly and build relationships with allocated Sales Account Managers

Deliver highest level of customer service to both internal and external contacts

Perform general administration duties