Overview
PLEASE DO NOT APPLY FOR THIS POSITION IF YOU HAVE NOT WORKED FOR AT LEAST 2 YEARS AS A SENIOR / SALES MANAGER IN LUXURY HOSPITALITY
THIS POSITION WILL WORK FROM HOME OFFICE IN / AROUND BARCELONA UNTIL FURTHER NOTICE. NO OTHER LOCATION WILL BE CONSIDERED.
EMPLOYER :
ZANNIER HOTELS SPAIN S.L.
Carrer Major des Born 8
07760 Ciutadella de Menorca, Spain
JOB TITLE
Senior Sales Manager
FRAME OF JOB ROLE AND REQUIREMENTS
- Full-time position
- Home office in or near Barcelona until further notice
- Must be able to travel with flexibility
- Must possess a valid driver’s license
Main purpose of the job
To sell, market and promote all Zannier Hotels globally, resulting in generated sales, product and brand awareness
To establish and maintain Zannier Hotels as a preferred product choice in their respective destination within the global travel trade
To manage commercial initiatives, strategic and tactical actions for the business segments of FIT leisure, group, MICE and corporate with the objective to meet or surpass revenue budgets set for each property, while keeping in line with the determined Sales & Marketing expense budgetsOrganisational context
Zannier Hotels Spain S.L. owns and operates luxury hotels in Europe, Africa and Asia.Key relationships
Direct reporting : to the Director of Sales & Marketing of Zannier Hotels with dotted line to the Assistant Director of Sales & MarketingInternally : local property Sales teams, E-Commerce & Revenue Manager, Sales Administrator, Head Office team, Social Media Manager, Group Executive Director and CEOHotels : The General Managers, HODs and the reservations and accounting teamsExternally : Local and International Tour Operators, Travel Agencies, Destination Management Companies, Incentive Houses, Wedding Organisers, Corporate Companies and similar business partnersAffiliations / Partners : Representation Offices, Consortia, Airlines, Tourism BoardsMain responsibilities
Strategically and proactively executing all sales initiatives for all Zannier Hotels through daily contact with the travel trade (email, phone, online, sales calls, trade show attendance)Handle direct VIP booking requestsHandle group and buy-out enquiries, from proposal stage to handover to the operationsTargeting international MICE organizers, predominantly for Zannier Bãi San Hô, Bendor and Phum BaitangProactively targeting new or dormant FIT accounts in the Sales CRM and develop their businessDevelop new and existing partnerships or markets as assignedConducting product presentations, trainings and webinarsComplaint handling (B2B or B2C)Constant sourcing of new potential business partners and sales opportunitiesObtaining market intelligence relevant to the hotelsAssisting the DOSM in preparations of presentations, SWOT analysis, market research, sales action plans etc. for existing or new hotelsDistribution of promotional material or tactical offers through mass mailingsFull understanding and regular review of key performance indicators of all Zannier Hotels (occupancy, ADR etc.)Regular sales calls to selected markets, as advised by the DOSM / ADOSMAttendance at selected tradeshows with the objective of generating business and new leadsManaging all follow-ups of sales calls and trade shows, impeccable updating of databaseRegular communication with the GMs and property teams, ensuring reservations, VIPs, high profile inspections, weddings and events are managed and coordinated well by operational departmentsProduce comprehensive rate comparisons and competitor surveys upon requestContribute to the Head Office month-end reportAny other sales-related task as assigned by the DOSM / ADOSM / HQKey competencies required
Excellent communication and interpersonal skillsExcellent presentation and negotiation skillsStrategic planningSensible prioritizingOrganisational skillsTime managementSelf-drive, pro-activeness and disciplineAbility to work independentlyCreativity and innovative thinkingResource managementRational decision makingProblem solving abilitiesExperience
A degree in hospitality or tourismMinimum of 2 years experience in a similar sales role in luxury hotelsGood knowledge of hotel business and operations as well as the nature of the luxury travel trade and its requirementsFluent in English (oral and writing)#J-18808-Ljbffr