Junior Systems Engineer (f / m / d)

Join the ITSM Platform team supporting one of Europe's leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.

The person is going to be working with Ivanti Neurons ITSM platform. Main responsibilities : Assist in the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance Support the integration of the ITSM tool by performing basic testing and documentation of system interfaces Assist in the application of ITSM processes and contribute to following ITIL best practices Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements Help build and maintain basic service offerings, reports, and dashboards within the platform Ensure routine development tasks adhere to agile principles and internal standards Provide first and second-line technical support for ITSM-related applications and user interfaces Actively learn about Ivanti Neurons functionality and ITSM industry best practices Core skills / experience : ~0-2 years of professional experience, ideally in an IT support, IT operations, or junior analyst role ~ Bachelor degree in fields like : Systems, Engineering or similar ~ Basic understanding of IT Service Management (ITSM) concepts and a strong willingness to learn ITIL best practices ~ Some hands-on experience related to system configuration, application support, or a similar technical domain ~ Proficiency in MS Office tools (Excel, Word, etc.) for documentation and basic data analysis. ~ Basic understanding of database concepts (e.g., what a SQL query is). ~ Familiarity with foundational web technologies like HTML or XML, or exposure to working with web services / APIs is a plus. ~ Eagerness to learn, ability to follow instructions, and comfortable working collaboratively in a fast-paced environment.

What's on offer? ~ Permanent contract ~ Hybrid work model (4 days per month in the office) ~23 days holidays ~ Birthday off ~10% discount on all the company's products ~ Languages Courses ~ Specific training ~ Medical insurance ~ Multicultural work environment ~ Career Growth Opportunities

Our recruitment process? Step 1 : Interview with a member of our team Step 2 : Interview with the hiring manager Step 3 : Interview with the team ́s Director