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IT Support Technician (L1

IT Support Technician (L1

Axiom TechnologiesMadrid, Comunidad de Madrid, España
Hace más de 30 días
Descripción del trabajo

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Responsibilities

  • Tier‑1 & Tier‑2 Incident Management

Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.

  • Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.
  • Hardware & Software Support

    • Set up, configure, and maintain desktops, laptops (Windows / macOS), mobile devices (iOS / Android), and peripherals (e.g., printers, AV equipment).

  • Troubleshoot hardware and software issues to minimize downtime.
  • Application & Workspace Administration

    • Manage and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).

  • Administer Active Directory tasks (user creation, group policy management).
  • Handle system imaging and maintain an accurate IT asset inventory.
  • User Onboarding & Offboarding

    • Prepare devices and access permissions for new hires.

  • Decommission or reassign equipment for departing employees.
  • Maintain documentation for all onboarding / offboarding processes.
  • Security & Maintenance

    • Apply system patches and updates.

  • Maintain detailed documentation on system configurations, procedures, and support workflows.
  • Specialized Support

    • Provide tailored support to VIP users.

  • Set up and maintain AV equipment and meeting room technology.
  • Assist with mobile device management and specialized tech requests.

    • Qualifications & Skills

    Education

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Technical diplomas or relevant certifications are also acceptable.

    • Experience

  • 2–5 years in IT support, helpdesk, or technical support roles.

    • Technical Proficiency

  • Operating Systems : Windows 10 / 11, macOS, iOS, Android.
  • Applications : Microsoft 365 Suite, Active Directory, ticketing / helpdesk platforms.
  • Networking : Basic understanding of LAN, VPN, DHCP, DNS, and TCP / IP protocols.
  • Tools : Familiarity with ServiceNow, ManageEngine, Jira, remote desktop tools.

    • Certifications (Preferred but not required)

  • ITIL Foundation
  • CompTIA A+
  • Microsoft Certifications (e.g., MCSA)
  • Apple ACMT
  • Cisco CCST or CCNA

    • Soft Skills

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive attitude.
  • Ability to work independently and collaboratively under pressure.

    • Languages

  • Fluent in Spanish and proficient in English (both written and spoken).
  • Additional languages are a plus.

    • Availability

  • Willingness to work outside of standard business hours if required.
  • Open to participating in on-call rotations as needed.

    • How to Apply

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to (contact email).

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    It Support Technician • Madrid, Comunidad de Madrid, España