Senior Sales Manager

Overview

Employer : ZANNIER HOTELS SPAIN S.L.

B09912668

Location : Home office in or near Barcelona until further notice. No other location will be considered.

Job title : Senior Sales Manager

Frame of job role and requirements : Full-time position. Must travel with flexibility. Must possess a valid driver’s license.

Main Responsibilities

Strategically and proactively execute all sales initiatives for all Zannier Hotels through daily contact with the travel trade (email, phone, online, sales calls, trade show attendance).

Handle direct VIP booking requests.

Handle group and buy-out enquiries, from proposal stage to handover to the operations. Targeting international MICE organizers, predominantly for Zannier Bãi San Hô, Bendor and Phum Baitang.

Proactively target new or dormant FIT accounts in the Sales CRM and develop their business.

Develop new and existing partnerships or markets as assigned.

Conduct product presentations, trainings and webinars.

Complaint handling (B2B or B2C).

Constant sourcing of new potential business partners and sales opportunities.

Obtain market intelligence relevant to the hotels.

Assist the DOSM in preparations of presentations, SWOT analysis, market research, sales action plans, etc. for existing or new hotels.

Distribute promotional material or tactical offers through mass mailings.

Understand and regularly review key performance indicators of all Zannier Hotels (occupancy, ADR, etc.).

Regular sales calls to selected markets as advised by the DOSM / ADOSM.

Attend selected tradeshows with the objective of generating business and new leads.

Manage all follow-ups of sales calls and trade shows; impeccably update the database.

Maintain regular communication with GMs and property teams to ensure reservations, VIPs, high-profile inspections, weddings and events are managed by operational departments.

Produce comprehensive rate comparisons and competitor surveys upon request.

Contribute to the Head Office month-end report.

Any other sales-related task as assigned by the DOSM / ADOSM / HQ.

Key Relationships

Direct reporting : to the Director of Sales & Marketing of Zannier Hotels with dotted line to the Assistant Director of Sales & Marketing.

Internally : local property Sales teams, E-Commerce & Revenue Manager, Sales Administrator, Head Office team, Social Media Manager, Group Executive Director and CEO.

Hotels : General Managers, HODs and the reservations and accounting teams.

Externally : Local and International Tour Operators, Travel Agencies, Destination Management Companies, Incentive Houses, Wedding Organisers, Corporate Companies and similar partners.

Affiliations / Partners : Representation Offices, Consortia, Airlines, Tourism Boards.

Key Competencies

Excellent communication and interpersonal skills.

Excellent presentation and negotiation skills.

Strategic planning.

Sensible prioritizing.

Organisational skills.

Time management.

Self-drive, pro-activeness and discipline.

Ability to work independently.

Creativity and innovative thinking.

Resource management.

Rational decision making.

Problem solving abilities.

Experience

A degree in hospitality or tourism.

Minimum of 2 years experience in a similar sales role in luxury hotels.

Good knowledge of hotel business and operations, and the luxury travel trade and its requirements.

Fluent in English (oral and writing).

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