Dmc Customer Service Manager

Job Title : DMC Customer Service ManagerSalary : €28,000 - €30,000 gross per year + BonusLocation : Madrid, Spain A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.They design high-end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.As a DMC Customer service manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in the travel industry in a similar position and speak Spanish and English we would love to hear from youThe ideal candidate : Previous experience in Travel Industry at least 3-5 years in a similar positionProficiency in English and Spanish requiredDetail oriented team player, we work individually and in teamsWell-educated, knowledge of the Spanish & Portuguese market is a plusExperience working with Americans is a plusStrong business sense and industry experienceExcellent leadership, coaching and people management skillsResponsibilities : Responsible for the overall reservationsInteracting with customers daily by answering their questions and directing them to the appropriate service for their needsCreating customer loyalty programs to increase revenue and improve client retentionEstablishing customer service policies and proceduresProvides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.Arranges sightseeing and other tours.Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation timesProvides a variety of business services such as shipping packages and assisting with printing needs.Plans and schedules special events, parties, or meetings.Develops and maintains service relationships to fulfill the needs of customers, guests, or employees.Performs other related duties as assigned. Perks : 6 months of trainingPrivate healthcare insuranceTrips with the teamsAfter 6 months, you will access the bonus program for employeesYou work Monday to FridayJob Title : DMC Customer Service ManagerSalary : €28,000 - €30,000 gross per year + BonusLocation : Madrid, Spain Do not miss itplease apply today or send your CV to social.......Https : / / us @COREcruitment