Site Reliability Engineer

Overview

We are seeking an experienced Site Reliability Engineer to play a pivotal role in bridging the gap between software engineering and operations. This role emphasizes designing robust solutions, mentoring teams, and driving performance improvements for both internal and client systems through expertise in automation, scalability, and system reliability.

As a Site Reliability Engineer, you will be responsible for owning the uptime and performance of critical infrastructure and applications while working closely with clients to align reliability goals with their business objectives.

You are curious about the connection between UDG and MMT? Both companies are part of global agency group MSQ and kick off great projects together.

What Motivates Us

At MMT we don't only care about what work is done, we also care about how we get things done. The MMT Behaviours are part of our DNA and what makes us stand out from the crowd, build trusted solutions for our clients and build a better future.

Build trust. Don't let it rust

We build high levels of trust with our clients and our colleagues, and we work to maintain that trust over time.

Adopt a growth mindset

We are energised by change; we continually explore new approaches to achieve great results. We push our own boundaries to grow our skills and capabilities.

Go and see for yourself

We walk in the shoes of others; our clients, their customers and our fellow MMTers so we understand their challenges.

Bring challenge and solution in equal measure

We challenge the status quo and develop practical solutions to build a better future for all.

Build fast, Measure early, Learn often

We think lean, deliver value fast & continuously improve.

Run towards the fire

We roll up our sleeves and tackle challenges head on, supporting our clients and colleagues even when it's not our direct responsibility.

Nurture our community

We take steps to positively impact our colleagues, clients, community and environment.

What You Do

System Reliability & Performance

Own uptime and performance of critical infrastructure and apps

Design scalable, fault-tolerant architectures; optimize efficiency

Define / govern NFRs (availability, performance, maintainability)

Identify opportunities for optimization, scalability, and cost reduction

Automation & Infrastructure

Design / implement automation for monitoring, incident response, repetitive tasks

Use IaC (Terraform, ARM, CloudFormation) for consistent provisioning

Design / deploy containerized apps with Docker / Kubernetes

Manage CI / CD pipelines for cloud-native apps (GitHub Actions, Azure DevOps)

Cloud Infrastructure & Operations

Contribute to architecture; implement Azure / AWS with high availability

Optimize resources for performance, cost, security

Apply cloud-native best practices; ensure compliance

Integrate monitoring / alerting (Datadog, CloudWatch, App Insights) for multi-cloud observability

Incident Management & Analysis

Lead incidents; root cause analyses; blameless postmortems

Collaborate to embed observability into development lifecycle

Build dashboards for executives and developers

What You Bring Along

Technical Expertise

Proven experience in running and maintaining production systems with expertise in triaging and solving incidents

Proficiency in automation and configuration management tools (e.g., Terraform, Ansible)

Expertise in cloud platforms, particularly Azure and AWS, and their associated tools

Strong programming skills, with a primary focus on Python, for developing automation scripts, creating custom tooling, and optimizing operational workflows

Experience with modern observability platforms such as Datadog

Skills & Experience

A solid foundation in system architecture, with a focus on scalability and reliability

Exceptional problem-solving skills and a data-driven mindset

Desirable Requirements

Experience with container orchestration tools such as Kubernetes

Familiarity with CI / CD pipelines and tools like GitHub Actions and Azure DevOps

Knowledge of security best practices in cloud and hybrid environments

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