Customer Service Team Lead With English

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

Are you ready to drive your career forward with a global leader in the automotive industry? At Konecta, we are proud to work alongside Nissan, one of the most respected automotive brands in the world.

As part of our dynamic, multicultural team, you'll play a key role in delivering exceptional customer service to Nissan customers.

Investigate issues, working with dealer partners to ensure effective and proper solutions.

Maintain accurate CRM records and collaborate with internal teams and the front office department.

Experience in customer service or a similar role and possibly in the back office department is required.

Excellent verbal and written English skills, Native or Bilingual proficiency is required, there will be tests during the selection process to ensure your language skills.

Proficiency in CRM software and customer service tools, there will be tests during the selection process to ensure that you are able to manage different tools and platforms.

Permanent, Full-Time Contract + bonuses

Represent Nissan, a Global Automotive Brand - work directly with one of the world's most iconic brands in the automotive industry.

Stunning Office Location - an exceptional workspace with breathtaking sea views.

Access to a portal with discounts on a wide range of experiences, as well as a discount on private health insurance.

Ongoing Training & Development - we're committed to your career growth, offering continuous training to help you advance and thrive in the automotive sector.