Content Operations Specialist

Job Description

Dow Jones is looking for a Content Operations Specialist to join our Content team responsible for onboarding ingesting monitoring and managing content within Factiva1 products and services. The group ensures accurate delivery of content and effective distribution / sharing of information about our content to customers, publishers and B2B colleagues.

As a Content Operations Specialist you will ensure a smooth passage of content from publishers to Factiva products according to established standards of timeliness and completeness. You will work closely with our colleagues in Content Media Partnerships, Factiva Content Technology, Product Sales Marketing and Customer Service teams to onboard and manage our content sets and provide the required support to Factiva customers.

You will report to the Content Operations Manager EMEA.

You Will

• Help onboard new sources and maintain the accuracy of the Factiva source details in the Content Database (CDB) - a repository of information about all Factiva sources.
• Monitor content arrival to ensure that sources are available on Factiva products per expected timeliness and completeness criteria.
• Ensure content is displayed correctly and address data format or delivery issues.
• Develop and maintain good relationships with our content publishers.
• Process editorial amendment requests (deletions and corrections of articles) as instructed by the relevant content publishers or our Legal team.
• Support Customer Service by answering content-related questions from internal and external customers.
• Handle multiple high priority tasks and work in collaboration with internal and external partners to ensure task completion.
• Support R&C with translation services as and when required.
• Write due diligence reports on companies and / or individuals as required and contribute to other projects.

You Have

Preferred

Others

Our Benefits

#LI-Hybrid

Reasonable accommodation : Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. EEO / Disabled / Vets. We strongly encourage applications from all qualified individuals including women, people with disabilities and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and / or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area : Dow Jones - Data & AI

Job Category : Data Analytics / Warehousing & Business Intelligence

Union Status : Non-Union role

Required Experience : IC

Key Skills : Financial Services, Information Technology, Cost Control, Corporate Risk Management, Law

Employment Type : Full-Time

Experience : years

Vacancy : 1

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