Digital Experience Senior Specialist (with Focus on CRO)

As a Digital Experience Senior Specialist, you

will support strategic initiatives aimed at enhancing the end-to-end digital

customer journey across web and mobile platforms.

With a strong foundation in

Conversion Rate Optimization (CRO) and User Experience (UX) and Digital

Experience Analytics, you will support the development of our digital products

and driving long-term value through improved performance and customer

satisfaction.

This role requires an analytical approach,

adaptability, and the ability to contribute to different projects. You will

oversee the identification and prioritization of optimization opportunities, support

the design and implementation of A / B tests, and ensure that all digital

journeys meet performance and UX standards. Your work will contribute directly

to improving customer satisfaction, digital experience quality to increasing

direct revenue.

The person in this position thinks customer

first, is analytical and contributes to delivering a best-in-class online

customer experience, activating continuous improvement culture to enhance the

Radisson Hotel Group e-commerce website and apps.

It is the Digital Experience Senior Specialist

responsibility to analyze the customer journeys, and look for improvements that

increase the customer satisfaction and increase the direct revenue. This

process includes analysis, creative thinking, and design of new experiences

(Adobe Analytics and Excel skills required), follow-up, and delivery of the

projects under your supervision.

You will be responsible for ensuring that all

the customer journeys comply with UX standards and perform as expected, and you

are able to monitor the performance and take action if any of those standards

are not met.

As a Digital Experience Senior Specialist, you

must have excellent project management and time management skills, be able to

identify and solve problems effectively, understand how to mitigate risk

factors, and ultimately have excellent interpersonal skills to interact with

the team and communicate results.

You will be part of the Digital Experience

team, a digital-savvy and motivated group of people strongly focused on

reaching the company's KPIs through the optimization of web performance and

mobile experience and always looking for continuous ways to innovate the

digital landscape with an omnichannel view. For these reasons, a certain level

of technical skills and the ability to think outside the box are required.

Experience in managing web and mobile

developments (enhancements, incidents / bugs) and working are highly appreciated.

A demonstrated experience in Digital Analytics

and conversion rate optimization from a previous role is necessary.

As a Digital Experience Senior Specialist, you

will work with the rest of the Digital Experience team members on the Radisson

Hotel Group websites. You will help shape the company's future digital

products.

Are

you ready to embark on this journey?

Roles / Responsibilities

• Ensure that we have the best Digital experience possible for the customer
• Monitor the Web and App customer Journeys and transform any business insight into practical web and app improvements
• Being part of the Conversion rate optimization team. Actively participating in the A / B testing activity
• Engage the customers digitally, analyze the experience through the Digital Analytics and the Digital Experience Analytics tool.
• Ensure that customers have a good experience at every touchpoint with the company, to build customer retention and loyalty.
• Help with the Web support, maintenance and enhancements of the current websites looking for quick wins and opportunities.
• Create deliverables to define new experiences (feature specification, user workflows, user stories, product roadmaps, etc.)

The successful candidate will :

Requirements

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