Service Business Manager Spain

Overview Join to apply for the Service Delivery Manager role at Agilent Technologies.

This role is based in one of the Spanish districts with remote work combined with travel to meet team members and customers on site in your area of responsibility. A company car will be available. For this position the preferred area is Barcelona.

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best : improve the world around us. Information about Agilent is available at

Responsibilities Lead the team and establish a structured approach to self & employee development, investing time in enabling employee development that meets individual aspirations and those of Agilent.

Accompany Service Engineers to joint customer visits to gain development insights, provide coaching and establish the right caring attitude with each team member.

Ensure maximum revenue generation partnering with our different sales teams.

Manage costs and resources effectively to drive profitable growth with focus towards margin improvement and optimization of overall costs and efficiency.

Consider cross-functional visits to top customers in the assigned district and act as an ambassador of the One Agilent collaboration culture.

Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.

As a member of the SOUTH (Italy & Spain) Staff, lead a Sub-Regional program and pursue development and networking opportunities within the wider EMEA Organization through strategic partnerships and projects.

Travel : 35% of the time. This role is not head-office based; travel required to meet team members and customers on site. Benefits include a company car and remote-working options as described above.

Qualifications We are looking for a motivated individual with the following background :

University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, etc.).

Significant people management experience.

Knowledge of laboratory environments and workflows.

Experience managing a client service / support team; familiarity with ISO Quality environment would be preferable.

Full proficiency in Spanish and fluency in English.

On a personal level, you are a natural and empathetic leader, a real strategic thinker, and always customer focused. You are able to inspire your team by sharing your vision. You have strong interpersonal, communication and collaboration skills to interact with cross-functional teams. You are flexible and adaptable with strong planning and organizational skills.

We offer An opportunity to make a significant impact in a world-class company and develop your skills.

A role among passionate colleagues in a growth-oriented and inclusive environment built on integrity, sharing and trust.

Career development opportunities in an international company.

Competitive compensation and benefits package.

Work-Life-Balance programs.

Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance.

Additional Details This job has a full-time weekly schedule and includes the option to work remotely.

Our pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at :

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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