Application Manager SAP BASIS (M / F / D)

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1) Responsibilities

• Responsible for the safe operation of the system.
• Definition of System Operations concept, operations procedures and documentation in system operation manuals in alignment with shared service / outsourcing provider.
• Responsible for KPI compliance with the systems and intervenes early in the event of non-compliance (compliance report).
• Responsible for the system maintenance concepts for updating the system components.
• Responsible for the safe execution of maintenance work and transition to regulated operation.
• Responsible for system security (compliance, SOS report, pen tests).
• Analysis, classification and correction of system malfunctions.
• Responsible for monitoring and operating processes to ensure systemic availability (monitoring concept, EWA analysis, SOS report analysis, etc.).
• Control and coordination of internal and external service providers in connection with support, operation and implementation activities, including specification, planning, testing and quality management, training and key user support.
• Driving escalation process for incident tickets and urgent business requirements with clear communication to the service owner.
• Coordination and participation in the introduction of new solutions in the SAP environment.
• Management of work packages for developing the future IT landscape.
• Leading technical projects in the implementation of transformation projects.
• Analysis and design of requirements regarding SAP Basis and SAP Solution Manager.
• Support application requirements from the OU business and collaborate with the Service Provider for implementation.
• Processing of user requirements and creation / evaluation of solution concepts.
• Support the requirements from audits regarding technically related activities.
• Analyze current innovations in SAP Basis and Solution Manager for applicability and feasibility.
• Create application roadmaps for specific functional areas (Basis and Solution Manager) in coordination with Solution Architect, Global AMS and other stakeholders.
• Strong cooperation with specialist departments in business and international IT departments.
• Support QA Manager in code reviews for performance analysis.
• Support Solution Architect and AMs in defining ERP strategy for the specific functional area based on project experience.
• Participation during rollouts (Post Go Live preparation and support).

2) What We Expect

3) Personal skills

4) Languages

5) What We Offer

6) Additional information

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