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SAP Basis Consultant

SAP Basis Consultant

HCLTech, , Spain, España
Hace más de 30 días
Descripción del trabajo

Overview

Get AI-powered advice on this job and more exclusive features. Our goal is to strengthen the brand in Spain. We are looking for you to work as SAP Basis Consultant!

Technical Expertise

  • Must have exposure to SAP Basis, SAP S / 4HANA, and cloud platforms like Azure and AWS in the context of SAP Greenfield and Brownfield customers.
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application.
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
  • Advanced knowledge of SAP Basis, SAP S / 4HANA, and cloud services (e.g., Azure, AWS, GCP).
  • Knowledge of HA / DR (SDDR, LDDR, RTO, RPO) is essential.

Customer Focus and Communication

  • Excellent customer focus, networking, and relationship-building skills.
  • Results-driven mindset with effective decision-making abilities.
  • Deliver effective customer communication using digital mediums to achieve high customer satisfaction.

    • Organizational Skills

  • Self-organized and capable of managing their own workload effectively.
  • Experience in handling escalations and working with cross-cultural and cross-functional teams.
  • Familiarity with ECS operations infrastructure, processes, and automation tools such as SPC and TIC.
  • Proficiency in project management fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure.

    • Work Experience

  • An engineering graduate with a strong background in SAP technical consulting.
  • At least 2 years in a customer-facing role (e.g., consulting, IT support, IT services).

    • Role & Responsibilities

    End-to-End Customer Engagement

  • Manage end-to-end customer engagement and delivery of contractual agreements and services, with a focus on SAP S / 4HANA private cloud edition deliverables.
  • Support customers' day-to-day operations, including technical and infrastructure aspects like IP ranges, load balancer setup requirements, and VPN networks.
  • Supports DR external Testing and validation for customers
  • Handle support tickets, bridging customer queries and requirements with the technical operations team.

    • Service Delivery and Support

  • Orchestrate overall service delivery according to agreed SLAs and KPIs.
  • Provide technical guidance and address customer queries throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
  • Proactively monitor tickets, handle issues, and communicate regularly and transparently with customers.
  • Contribute to customer daily operational activities, release upgrades, and maintenance activities.
  • Execute and support problem management and continuous improvement efforts.
  • Handle commercial additional service requests and Supports commercial change requests.
  • Executes and supports problem management and continuous improvement.
  • Contributes to customer release and maintenance activities.

    • Customer Satisfaction and Escalation Management

  • Maintain customer satisfaction through issue mitigation, escalation management, and helping customers maximize the value of their partnership with SAP.
  • Support de-escalation of critical customer situations and review SLA service credit cases.
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable.
  • Facilitate DR external testing and validation for customers.

    • Stakeholder Collaboration

  • Liaise with various SAP stakeholders, including Sales, Presales, Renewals teams, and Customer Success Partners, to ensure customer success.
  • Work seamlessly with SAP Enterprise Cloud Services internal delivery teams throughout the customer engagement lifecycle.
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    Sap Basis Consultant • , , Spain, España