Overview
Client Lifecycle Management Graduate role within Ebury's Global Operations Centre in León. The position involves supporting cross-border financial operations with a focus on anti-financial crime controls, customer due diligence, and data management. The role requires participation in a shift pattern to cover global timezones and may benefit from Spanish and English language skills.
Responsibilities
Safeguarding Ebury and our existing Clients from financial crime and reputational risks
Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory and internal requirements
Perform screening checks on client data against sanctions, PEPs and negative media
Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations
Ensure prompt resolution of customers related issues on email, phone and chat
Efficient management of a personal portfolio of cases and tasks
Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks
Documenting client files in a structured format compliant with internal requirements
Complete allocated tasks with focus, and in a timely manner
Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed
Adhere to all internal policies, processes and procedures
Requirements
University degree
Diligent, with excellent attention to detail
Proactive, with the ability to work within strict time-frames and under pressure
Strong communication skills, both written and verbal
Highly empathetic, with strong active listening skills
Co-operative, and comfortable working in a team environment
Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
Adaptable, with the ability to cope with changing products, processes and procedures
Aligned with Ebury values
Fluency in English, any other language is considered a real benefit
Why Ebury?
Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
Dedicated Mentorship : Learn directly from experienced managers who are invested in your success.
Cutting-Edge Technology : Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
Clear, Accelerated Career Progression : Defined pathways to leadership and specialist roles within Ebury.
Dynamic & Supportive Culture : Work in a collaborative environment where teamwork and personal growth are prioritized.
Generous Benefits Package : Access competitive benefits tailored to your location, which typically include health care and social benefits.
Central León Office : A fantastic location with excellent transport links.
Ready to launch your career with a global FinTech? Submit your application on the careers website directly, uploading your CV / resume in English. You can also connect with us on LinkedIn.
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1,700 staff with a presence in more than 29 markets worldwide. We’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives across our global teams.
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Lifecycle Management • León, Castille and León, España