Digital Strategy Manager, Product and Pricing Enablement

Overview The Digital Strategy Manager, Product and Pricing Enablement, under the guidance of the global lead will execute the transformation of product and pricing practices across Tax & Accounting Europe (TAAE). This role partners closely with executive leadership, business units (BUs), and cross-functional teams to streamline operations, reduce complexity, and drive harmonization across the enterprise. This role is critical to closing revenue gaps, enabling order automation, and improving customer retention.

This person will be responsible for documenting TAAE current-state practices, identifying inefficiencies, and driving the design and implementation of standardized, scalable processes across product setup, pricing, and systems enablement. The role requires a deep understanding of business operations, strong analytical skills, and the ability to influence at all levels of the organization. Ultimately, this role strengthens our commercial foundation—reducing churn, improving CX, and supporting long-term growth.

Key Responsibilities Document Current-State Practices

Map and document existing product and pricing processes across all BUs / Segments, including product setup, bundling, pricing models (user bands, subscription, transactional), renewals, and customer contracts.

Identify Pain Points

Analyze current practices to uncover inefficiencies, redundancies, and unnecessary complexity that hinder scalability and customer experience.

Drive Harmonization Across BUs / Segments

This role will help implement changes in all TAAE migrations, including the S4 HANA upgrade for existing STEP countries

Following the global definitions collaborate with stakeholders to define and implement standardized practices for : Product setup and bundlingPricing structures (user bands, subscription, transactional)Renewal processes and customer contract managementCustomer Data Governance

Partner with the Enterprise Data Management team to define and implement a consistent process and hierarchy across systems.

Process Ownership & Optimization

Own end-to-end process design and continuous improvement initiatives, ensuring alignment with Salesforce and SAP platform capabilities and enhancements

Lead change impact assessments and develop adoption strategies to ensure successful implementation across business units.

Cross-Functional Leadership

Partnering closely with Product Operations to ensure seamless execution of product lifecycle changes, aligning system setup enabling go-to-market strategies and operational readiness. Collaboratively, this role ensures accurate, consistent product setup—preventing revenue leakage from issues like misconfigured multi-year agreements or pricing exceptions. These gaps currently result in missed or incorrect billing, manual rework, and customer dissatisfaction.

Performance Tracking & Reporting

Define KPIs, track progress, and provide regular updates to executive leadership on milestones, risks, and key decisions.

Qualifications Required qualifications

8+ years of experience in business process transformation, operations, and / or systems implementation

Specific focus in product operations or pricing enablement, strongly preferred

Proven success in leading cross-functional initiatives and influencing executive stakeholders

Strong analytical and documentation skills with a focus on process optimization

Experience with pricing, product management, or customer contract processes

Familiarity with CRM and ERP systems

Preferred qualifications

Experience working in a global, matrixed environment

SaaS-based product knowledge

Pricing hierarchy experience

Experience with CPQ / Billing systems

Familiarity with SAP and Salesforce platforms

Background in finance, pricing strategy, or digital / product operations

Other Knowledge, Skills, Abilities or Certifications :

Ability to create business requirements in partnership with several business units, departments, and technology partners to ensure end solutions meet customer needs and organizational objectives

Continuous improvement mentality that drives operational excellence, quality, and transformation

Ability to work and interact with C level executives

Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions

Excellent organizational skills

Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization

Ability to manage and prioritize multiple initiatives and work within tight deadlines

Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management

Travel Expectations

Less than 10% - includes international travel

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

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